Legal

Refund Policy

We want you to be confident trying Velodine. Here's everything you need to know about cancellations, refunds, and how we handle billing disputes.

Effective: January 1, 2025Last updated: May 9, 2026

Overview

Outshade Digital Media Pvt. Ltd. operates a subscription-based Software-as-a-Service (SaaS) platform. Because the Service is delivered digitally and access is granted immediately upon payment, our refund policy is designed to balance fair consumer protection with the nature of digital services.

This policy applies to all Subscription plans (Trial, Starter, Growth, and Business) purchased on velodine.in. All payments are processed by Razorpay; refunds, once approved by Velodine, are processed back through the original payment method.

This policy is in accordance with the Consumer Protection Act, 2019 and applicable RBI guidelines for digital payments in India.

Free Trial

Velodine offers a 14-day free trial on the Trial plan with no credit card required. The trial allows you to explore core catalog features with a limit of 20 products before committing to a paid Subscription.

Because no payment is collected during the free trial, no refund applies. At the end of the trial period, your account will continue on the free tier with limited functionality — we do not auto-charge you without your explicit action to upgrade.

Cancellation

You may cancel your Subscription at any time through your Admin Dashboard → Billing settings. Cancellation is effective immediately in the system, but:

  • Monthly plans: You retain full access to all paid features until the end of your current billing period. Access is not prorated — you will not be charged again, and no partial refund is issued for unused days.
  • Annual plans:You retain full access until the end of the annual period. See the “Annual Plan Refunds” section for prorated refund eligibility.

After your billing period ends, your account reverts to the free Trial plan. Your catalog data (products, images, leads) is retained for 30 days in a deactivated state, giving you time to resubscribe or download a data export. After 30 days, the data is permanently deleted.

Refund Eligibility

We offer refunds in the following specific circumstances:

  • Duplicate charge: If you were charged more than once for the same billing period due to a technical error, the duplicate charge will be fully refunded.
  • Unauthorized transaction: If a charge was made without your authorization, report it to us within 7 days and we will investigate. Confirmed unauthorized charges will be refunded.
  • Service non-delivery:If you were unable to access the Service for more than 72 consecutive hours in a given month due to a fault on Velodine’s end (not scheduled maintenance, force majeure, or a third-party outage), you may request a pro-rated credit or partial refund for the affected period.
  • Annual plan early cancellation:See the dedicated “Annual Plan Refunds” section below.

Non-Refundable Situations

Refunds are not issued in the following situations:

  • You changed your mind after subscribing but continued to use the Service after payment.
  • You forgot to cancel before your auto-renewal date. We send a reminder email 7 days before each renewal — it is your responsibility to cancel in time.
  • You did not use the Service or logged in infrequently during the billing period.
  • Your account was suspended or terminated due to a violation of our Terms & Conditions or Acceptable Use Policy.
  • You claim the Service does not meet your expectations when the free trial was available to evaluate it before purchase.
  • Partial months on monthly plans (e.g., cancelling 10 days into a 30-day cycle).
  • Taxes (GST) collected and remitted to the government cannot be refunded.
  • One-time setup or migration services, if offered separately.

Technical Failures

If you experience a technical issue that prevents access to the Service and you believe Velodine is at fault, please contact us within 7 days of the incident at support@velodine.in with:

  • A description of the issue and the dates/times it occurred.
  • Any error messages or screenshots.
  • Steps you took to try to resolve the issue.

We will investigate and, if the outage is verified to be caused by Velodine’s infrastructure, issue a pro-rated service credit for the affected period. Credits are applied to your next invoice and are not converted to cash.

Annual Plan Refunds

Annual Subscriptions offer a discounted rate in exchange for a 12-month commitment. We understand that business needs change, so we offer a pro-rated refund for annual plans cancelled within the first 6 months, calculated as follows:

  • Months 1–2: Refund of the remaining 10+ months at the equivalent monthly rate, minus a ₹499 processing fee.
  • Months 3–6: Refund of the remaining unused months at the equivalent monthly rate, minus a ₹499 processing fee, capped at the original annual amount paid.
  • Months 7–12: No refund is issued for the second half of the annual commitment period.

“Equivalent monthly rate” means the standard month-to-month price for your plan (not the discounted annual rate). The refund amount may therefore be less than a simple fraction of the annual fee paid, as the annual discount was provided for the full-year commitment.

To request an annual plan refund, see the “How to Request a Refund” section below.

How to Request a Refund

To request a refund, email us at billing@velodine.in with:

  • Subject line:“Refund Request — [Your Business Name]”
  • Your registered email address.
  • The Razorpay payment ID or invoice number (found in Billing settings).
  • The reason for the refund request.
  • Any supporting evidence (screenshots, error logs).

We review all refund requests within 5 business days. If approved, the refund is initiated to your original payment method.

Processing Time

Once a refund is approved and initiated by Velodine through Razorpay:

  • UPI / Net banking: 2–5 business days to reflect in your bank account.
  • Credit / debit card: 5–10 business days, depending on your card issuer.
  • Wallets (Paytm, PhonePe, etc.): 1–3 business days.

Velodine is not responsible for delays caused by your bank or payment provider once the refund has been initiated on our end. If you have not received a refund within 15 business days of approval, contact us with the Razorpay refund reference ID.

Chargebacks

We strongly encourage you to contact us at billing@velodine.in before initiating a chargeback with your bank. Most billing issues can be resolved quickly and amicably.

If a chargeback is initiated without first contacting us, we reserve the right to:

  • Immediately suspend your account pending investigation.
  • Contest the chargeback with evidence of service delivery.
  • Permanently terminate your account upon a chargeback finding, with no future access to Velodine services.

Chargeback abuse (i.e., disputing a valid charge to avoid payment) may also result in recovery of amounts owed through legal means.

Contact

For all billing and refund inquiries:

  • Email: billing@velodine.in
  • Support: support@velodine.in
  • Response time: Within 2 business days (Mon–Sat, 10am–7pm IST).
  • Address: Outshade Digital Media Pvt. Ltd., Hyderabad, Telangana, India — 500094