Overview
Velodine offers an optional Instagram Commerce Automation feature that merchants can connect to their Instagram Business or Creator account via Instagram Login. This page explains exactly what data that connection gives Velodine access to, and how to have it deleted — whether you’re the merchant who connected the account, or the Instagram account owner and want to revoke access directly.
This is separate from — and narrower than — your broader rights under our Privacy Policy, which covers all data Velodine holds about you, not just what came from Instagram.
What We Receive From Instagram
When a merchant connects an Instagram Business/Creator account to Velodine, we receive and store:
- A long-lived access token (encrypted at rest with AES-256-GCM), used to read comments/messages and send automated replies on the merchant’s behalf.
- The connected account’s Instagram user ID and username.
- Comment and message activity the automation processed — who commented/messaged, what keyword matched, and what automated reply was sent — kept as an activity log for the merchant’s own dashboard.
We never receive your Instagram password, and the access token cannot be used for anything beyond the specific comment-reading, comment-replying, and messaging permissions Meta granted to Velodine’s app.
Option 1: Disconnect in Velodine (Instant)
If you have access to the Velodine account that connected the Instagram account, this is the fastest option:
- Log in and go to Instagram in the left sidebar (
/store/instagram). - Click Disconnect and confirm.
This immediately and permanently erases the stored access token and the connected account’s Instagram user ID/username from our database — they are overwritten, not merely marked inactive, and cannot be recovered. Any automations tied to that connection are paused. This happens instantly, with no waiting period.
Option 2: Email Request
If you don’t have a Velodine login — for example, you’re the Instagram account owner but someone else manages the Velodine account, or the Velodine account is no longer accessible — email us directly:
- Send an email to privacy@velodine.in with the subject line “Instagram Data Deletion Request”.
- Include the Instagram username of the account in question, so we can locate the right connection.
What Happens After a Request
Once we’ve verified the request (self-serve disconnects are verified automatically, since you’re acting from an authenticated Velodine session):
- The stored Instagram access token is deleted and can no longer be used to read or send anything on your behalf.
- Your Instagram account’s stored identifiers (user ID, username) are removed.
- Email requests are processed within 7 business days — you’ll receive a confirmation once complete.
Your Other Velodine Data
Deleting your Instagram connection does not delete the merchant’s broader Velodine account, catalog, or leads collected through other channels (WhatsApp, the public catalog, etc.) — those are governed by our Privacy Policy instead. Comment/message activity logs already recorded before a disconnect remain in the merchant’s dashboard as a historical record of past automation activity, the same way any other analytics history is kept, unless deletion of that history is separately requested via privacy@velodine.in.
Contact Us
Questions about this process, or about a request you’ve already submitted:
- Email: privacy@velodine.in
- Registered address: Outshade Digital Media Pvt. Ltd., Hyderabad, Telangana, India — 500094